Damage and Liability Policy

1. Nature of the Platform

Rentux operates exclusively as a rental listings and lead generation platform. Its sole function is to display the inventory offered by independent third-party vendors and partners (hereinafter referred to as "Vendors") and to forward customer enquiries to such Vendors. Rentux does not own, possess, stock, lease, insure, deliver, or otherwise handle any of the products listed on the platform. All rental arrangements, contracts, and transactions are entered into directly between the customer and the Vendor, and Rentux is not a party to any such arrangement.

2. Enquiries and Bookings Do Not Constitute Confirmed Orders

Any enquiry or booking placed through the platform, whether submitted via telephone call, WhatsApp, or the online booking interface, shall be construed solely as an expression of requirement on the part of the customer. Such submissions shall not, under any circumstances, be deemed to constitute a confirmed order or a binding contract between the customer and any Vendor, or between the customer and Rentux.

Upon receipt of an enquiry, Rentux shall forward the stated requirement to its Vendor network. Any Vendor willing and able to fulfil the requirement may, at its sole discretion, contact the customer directly. A rental transaction shall be deemed confirmed only upon the mutual agreement of terms between the customer and the Vendor, concluded independently of Rentux.

3. Vendor-Controlled Terms and Conditions

All terms and conditions applicable to a rental transaction are determined solely and exclusively by the Vendor. Rentux exercises no control, authority, or oversight over any of the following, and expressly disclaims all responsibility in relation thereto: Know Your Customer (KYC) requirements and identity verification procedures; rental pricing, security deposits, refund policies, and payment terms; delivery, installation, pickup, and return logistics; rental duration, extensions, cancellations, and modifications; product condition, specifications, quality, and fitness for purpose; and insurance coverage, warranties, and indemnities applicable to the rental.

4. Disclaimer of Liability

Rentux shall not be held liable, either directly or indirectly, for any loss, damage, claim, or cause of action arising from or in connection with a rental transaction facilitated through the platform. This disclaimer extends to, but is not limited to: physical damage, loss, theft, destruction, or deterioration of any rented product during or after the rental period; late return, non-return, or unauthorised retention of rented products by the customer; payment defaults, dishonoured instruments, unpaid dues, or any financial obligation owed by one party to the other; personal injury, property damage, or any harm occasioned by the use, misuse, or malfunction of a rented product; misrepresentation of product condition, specification, or availability by any Vendor; breach of rental terms, whether on the part of the customer or the Vendor; and any financial, legal, consequential, incidental, or personal loss arising out of or in connection with the rental arrangement.

All disputes arising out of a rental transaction shall be resolved directly between the customer and the Vendor. Rentux may, at its absolute discretion, facilitate communication between the parties but shall be under no obligation to intervene, mediate, arbitrate, or provide compensation of any nature.

5. No Endorsement of Vendors or Products

The publication of any listing on the platform shall not be construed as an endorsement, recommendation, certification, representation, or guarantee by Rentux as to the legitimacy, reliability, solvency, or conduct of any Vendor, nor as to the quality, condition, legality, or suitability of any product. Customers are strongly advised to conduct independent due diligence, including verification of the Vendor's identity and credentials, physical inspection of the product, and careful review of all rental agreements, prior to entering into any transaction.

6. Customer Obligations

By accessing or using the platform, the customer agrees and undertakes to: provide accurate, complete, and truthful information in all enquiries, bookings, and KYC submissions made to the Vendor; comply with all rental terms and conditions stipulated by the Vendor prior to confirming any rental; return all rented products within the stipulated period and in the condition agreed upon with the Vendor; assume full and exclusive responsibility for any damage, loss, theft, or diminution in value of the rented product during the rental period; and resolve any and all disputes arising from the rental transaction directly with the Vendor, without recourse to Rentux.

7. Vendor Obligations

By listing inventory on the platform, each Vendor represents, warrants, and agrees that: it is the lawful owner of the listed inventory or is duly authorised to offer such inventory on rental; it shall bear sole responsibility for conducting KYC, executing rental contracts, and enforcing all applicable rental terms; Rentux shall not be treated as a guarantor, surety, or insurer in respect of customer conduct, payment, or product return; it shall not hold Rentux liable for any loss, damage, or claim occasioned by the actions or omissions of any customer or third party; and it shall comply with all applicable laws, statutes, rules, and regulations governing the rental and use of its inventory.

8. Role of the Platform Limited to Lead Generation

The role of Rentux is strictly limited to the display of Vendor listings and the transmission of customer enquiries to Vendors. Rentux is not a party to any rental contract and shall not, under any circumstances, be deemed to act as an agent, broker, custodian, fiduciary, escrow holder, or guarantor for either the customer or the Vendor. Rentux does not collect, hold, or process rental payments on behalf of either party.

 

 

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